Shipping & Handling

Shipping & Handling​
At ElenaStra, we are committed to delivering your order safely, efficiently, and with the care it deserves.
1. Processing Time​
Orders are typically processed within 1–3 business days​ after payment confirmation. During peak seasons, holidays, or promotional periods, processing times may be slightly extended. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
2. Shipping Methods and Delivery Times​
We partner with reliable international carriers to ensure your items reach you in excellent condition. Estimated delivery times vary based on your location and selected shipping method at checkout. While we strive to meet these estimates, delays caused by customs clearance, weather conditions, or other unforeseen circumstances may occasionally occur.
3. Shipping Costs​
Shipping fees are calculated based on the destination, package weight, and chosen shipping method. The exact cost will be displayed at checkout before you complete your purchase.
4. Order Tracking​
Tracking information will be sent to your registered email address once your order ships. You can use this information to monitor your parcel’s progress until it arrives at your doorstep.
5. Customs, Duties, and Taxes​
International orders may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping fees.
6. Lost or Delayed Shipments​
If your tracking information indicates a delay beyond the estimated delivery window, please contact the carrier directly or reach out to us at elenastra@outlook.com​ for assistance. We will do our best to help locate your package and resolve the issue promptly.
7. Incorrect Addresses​
Please ensure that your shipping address is entered correctly at checkout. ElenaStra is not responsible for orders shipped to incorrectly provided addresses. If you realize an error after placing your order, contact us immediately—we will attempt to update it before dispatch.
8. Changes to This Policy​
We reserve the right to update or modify this Shipping & Handling policy at any time. Any changes will be posted on this page and become effective immediately.